We understand that life can change unexpectedly. Whether it’s due to health issues, financial problems, or other personal events, it can sometimes be hard to keep up with your commitments. Everyone’s situation is different, and being in a tough spot can happen to anyone at any time. It might be temporary or long-lasting. At ScoresMatter, we want to support you through any difficult times.
If you’re having trouble making payment for any of our services, please contact us using the details provided here.
Help from a trusted third party
If you need help from a friend, family member, or carer when contacting us, please let us know. We need your permission to talk to them about your account. Once you give us permission, we can discuss your account with them. You can change or remove this permission at any time.
Debts
At ScoresMatter, we are a credit broker, not a lender. This means we help you find lenders that match the loan you want and that you qualify for. Any loan or credit application you make will be directly with the lender.
If you’re having trouble making payments on a loan, credit card, or other credit agreement, or think you will, then it's really important that you contact your lender. Explain your situation to them, and they should be able to work with you to come up with a solution.
Remember that lenders want loans to be repaid, so they would welcome your call to help work out an arrangement that suits you and helps you repay what you have borrowed.
Late payments can lead to serious money problems. If you are struggling keeping up with payments then there are organizations that offer advice on money matters, such as:
If you find you are struggling with debt and need some information or advice about where to get help then head over to the MoneyHelper website which has information on where to get free and impartial debt advice.
Gambling
Having a small bet on the Grand National or buying a lottery ticket is fine for most people. But if your gambling is getting out of control and causing you debt, you can find more information about help and support that is available by visiting:
Mental health:
Mental health struggles are all too real for many people in the UK. If you or someone you care for is in need of some guidance or support then there are a number of organizations that can help. See:
If you need someone to talk to
The charity Samaritans is available 24/7, 365 days a year for anyone that needs someone to talk to if they are struggling. No matter how big or small the problem, a Samatritain will be able to listen and help you through.
Online safety and security
Online fraud and scams are becoming increasingly advanced. Falling victim to a scam can not only affect you financially, but can also impact your emotional well-being. To help you stay protected, we regularly publish articles about online safety and security on our blog page. Our goal is to keep you informed and ahead of potential threats.